Title – Customer Satisfaction
Date – June 2003
Customer satisfaction is the ultimate goal of any event, if we are effective the greatest reward is the sight of customers having fun and feeling completely relaxed and safe in the environment we are providing them with.
Beyond The Blue offers a number of services to ensure this goal is achieved, these include; Event Management; training in the National Certificate for Door Supervisors (NCDS); In-House Security Induction Programmes (IHSI); production of Venue Specific Security Manuals and bar staff manuals; Licensed Retail Sector Training; Consultancy Projects; Conflict Management and Resolution courses; Personal Safety Training; and many others. But in each of these we ultimately the same focus; providing excellence in customer service.
Please visit our website at www.btbl.co.uk
Image – Peter Rowley
Title – Wheatus
Date – June 2002
Wheatus tested the ability of the Beyond The Blue management team at this event and demonstrated the team’s ability to react quickly to changing circumstances.
Half way through the live set there was a predetermined plan for the singer to move from the stage to play live from one of the balconies at the venue. When he (as is his prerogative) chose at the last minute to take a different route back to the stage running through the middle of the crowd, the carefully prepared plan to ensure his security had to be shelved and staff had to use their experience and initiative to act on the spur of the moment. The action taken by staff and management meant that within a few second everyone knew what was happening and proceeded to react allowing the lead singer clear passage and providing the performance with an edge that many of the crowd will never forget.
A heart stopper for a few seconds for the management; but a show stopper for the crowd.
We can provide Event Management and Consultancy for any event you intend to stage. Our Event Security team can work as the exclusive security presence or we can build a team to work alongside your own in-house team.
Please visit our website at www.btbl.co.uk
Image – Ian Stephen
Title – Live music crowd dynamics
Date – June 2002
Beyond The Blue has a great deal of experience in the management of crowd dynamics at live music events. We realise the need for detailed forward planning for any event where large crowds may gather. We review any information that may be available from the client and from any past events, carry out detailed analysis of the venue and prepare our plans according to the best practice from our experience in the industry.
We always lead with an experienced Event Security team who have the ability to move from the prearranged plan when required, to ensure public safety.
Please visit our website at www.btbl.co.uk
Image – Peter Mayhew
Title – Petrol Bomb attack
Date – July 2001
This level of aggression demonstrated here at the Polices TSG training centre during the polices own training programme is not an area that Beyond The Blue specialises in… we believe that the best training available in such situations is a running coach…
At Beyond The Blue, we are aware that most of our clients are more interested in low impact techniques. By low-impact disengagement and personal safety techniques we refer to those which do not require force or strength, but rely on a cool head and intelligence. Research clearly shows that meeting force with force only intensifies the level of aggression. We train individuals to recognise the signs of escalating aggression and train individuals how to reduce the risks before they demonstrate themselves as aggressive behaviour.
If however aggression is encountered we teach, as part of our Physical Intervention course, techniques that create the space and the opportunity to get help or to use non aggressive techniques to deescalate the aggressive situation without the need to use force.
Please visit our website at www.btbl.co.uk
Image – Peter Mayhew
Title – Riot Training
Date – July 2001
Managers and staff at Beyond The Blue have had a variety of experience and training; this includes observation of training at the Police’s TSG training centre. We believe however that attempting to recreate training such as that offered to the police in the private sector, where financial and time constraint often mean that we only have a day or two available to train individuals is ineffective. The police, military and martial arts experts take years of continuous training in order to perfect their techniques and trying to recreate them in the short space of time available to us, is ineffective.
For our Conflict Management and Resolution, Physical Intervention and Personal Safety Courses we have developed simple personal safety and low-impact disengagement and restraint techniques that are easy to learn and easy to remember. They create time and space between you and an aggressor allowing you enough time to regroup, seek help or call for the police to do what they do best. Beyond The Blue specialises in teaching techniques that deescalate situations and do not escalates them, we consider ourselves proactive rather then reactive.
Please visit our website at www.btbl.co.uk
Image – Peter Mayhew
Title – Happy Crowd
Date – June 2001
The management at Beyond The Blue gain most job satisfaction from these kinds of images. Our goal in the extensive planning we carry out for any event is that the customers enjoy the event they are attending.
Ultimately we want the public not to notice the extensive planning and organisation; we want our staff to blend in so they do not draw attention to themselves, yet we expect them to be clearly visible when required.
Our Event Management team can help you put together and event that will generate this kind of response from your customers and create an effect on those attending that they will remember for some time to come.
Please visit our website at www.btbl.co.uk Image – Peter Rowley
Title – Summer Ball – Royal Holloway University of London
Date – June 2000
Event Management can take many forms, it can be as simple as providing management of an event for clients in the areas of security, or be more extensive and cover bars, catering, entertainments, technical co-ordination, artiste management, structure construction (such as marquees), fairground rides and local authority co-ordination.
Beyond the Blue can provide all these functions or any part of them. We can provide staff or work with in-house staff providing them with the training and guidance they require. We can also work with a mixture of Beyond The Blue Staff and in-house or contracted-in staff.
We are often contracted to effectively co-ordinate between the different areas involved in setting up such an event, as they do not always work well together.
The goal at what ever level we are involved is; that the final product is spectacular for our clients and their customers.
Please visit our website at www.btbl.co.uk
Image – Peter Mayhew
