Title – Pimms & Champagne Bar
Date – June 2006
The licensed retail sector and the entertainment industry are some of the most image conscious areas to work in. 20 years ago you could throw hay bails and cheap beer at customers and you would not hear a murmur.
Today Beyond The Blue clearly understands that the product can almost become secondary to the image or brand presented. We realise that staff involvement from the outset is vital so they understand the concept and participate in it. A Pimm’s & Champagne Bar can not rely simply on the sale of Pimm’s and Champagne to promote itself, it has to be a brand itself to draw people in, before actually selling them the product. One without the other simply does not function.
When we Manage Events for our clients or provide them with Event Bars, we do extensive research to identify the image which is going to present the highest returns and generate the greatest customer satisfaction.
Please visit our website at www.btbl.co.uk
Image – Ian Stephen
Title – Door Supervisors
Date – June 2006
Beyond The Blue realise the need for good door policy at any event and uses only experienced and suitably qualified door supervisors at events it manages.
Through the Security Industry Authority (SIA) National Certificate for Door Supervisors course (NCDS) we train door supervisors to obtain their SIA Door Supervisors Licence throughout the UK. All our door supervisors realise the need to be polite, welcoming and professional in their roles both on entry and as customers leave.
Unless specifically requested through contract all our door supervisors wear low impact uniforms to represent the approach taken by Beyond The Blue.
Please visit our website at www.btbl.co.uk
Image – Ian Stephen
Title – Security Staff
Date – June 2006
Beyond The Blue can provide Event Security staff to clients to either work exclusively or in conjunction with in-house teams. All our staff wear highly visible uniforms in order to maintain a visible profile.
Our approach is always a positive low-impact one, with staff being approachable, friendly and professional. Our uniforms project this approach, moving away from the common sights of duffel coats, bomber jackets and other clothing often associated with aggression, our staff uniforms are fleeces (Subject to specifications staff can be presented in the manner that the client requests) that reflect our desire to assist people rather then harm them in any way.
Our staff are well trained and extensively briefed before any event and although they take a low impact and friendly approach, they have the training, experience and capability to react with a stronger hand if all other attempts to resolve situations fail.
Please visit our website at www.btbl.co.uk
Image – Ian Stephen
Title – Door teams
Date – June 2006
Door supervisors and security staff are the first contact your customers will have when they enter your venue and the last impression they are left with when they leave.
For this reason alone providing them with professional training is essential to any business or organisation. The professional standards set by the management are often not matched by door supervisors who are notoriously difficult to manage. This process is made more difficult when door supervisors are contracted in.
At Beyond The Blue we can help with many aspects of your training, your Event Management and Event Security. We understand the need for a professional approach and for professional, suitably trained and experienced staff. In this way we are able to provide your customers with excellent customer service.
For organisations that wish to move away from contracted staff, we can provide comprehensive training; In-House Security Induction courses (IHSI) designed specifically with your venue or event in mind; Conflict Management and Resolution (CMR) training ensures staff from any area are competent when dealing with any situation involving aggression and violence; and the National Certificate for Door Supervisors (NCDS) for staff that require a licence to perform in their role.
With this professional training, businesses and organisations can bring security staff and door supervisors back in house, providing the managers with the control they need to provide excellent levels of service and reduce the excessive costs of contracted-in staff. We also provide Venue Specific Manuals to provide a record of all the systems and procedures your business or organisation has developed in conjunction with Beyond The Blue.
Professionalism is the watch word in the security industry and Beyond The Blue is dedicated to pushing the boundaries of excellent service and professionalism a giant leap forward.
Please visit our website at www.btbl.co.uk
Image – Ian Stephen
Title – Event Crowd
Date – June 2006
Customer satisfaction should always be the first priority and any event. When large crowds are involved much of the focus has to be directed at keeping those within the crowd safe and comfortable.
Crowd safety is a science and managing crowds is vitally important in any event. This management starts at the planning stage and information such as numbers expected and official capacities give you the basis for this planning process. Once these numbers are known experienced event managers and event security managers from Beyond The Blue can help you design your venue so that the right crowd management structures are put into place to ensure that there is a good flow of people and that their movement where appropriate is not impeded. Where we can predict crowd build up or bottlenecks, we examine the structure and systems most appropriate to resolve these problems, such as directional barriers, crowd barriers or pit barriers, as well as a human element of trained and well briefed staff.
What many see as dull health and safety regulations we see as fundamentals. We understand that not only are these measures vitally important for the safety of those customers under our duty of care; but if these measure are correctly implemented they can have an extremely positive impact on the levels of customer satisfaction and lead to less instances of public order problems occurring as a result of frustration.
Feeling safe is one of the much undervalued aspects of customer satisfaction and nowhere is this more obvious then within a big crowd. Beyond The Blue can help through Event Management services or Consultancy Projects. We also provide training of staff through out In-House Security Induction courses (IHSI) and Conflict Management & Resolution courses (CMR).
Please visit our website at www.btbl.co.uk
Image – Ian Stephen
Title – Christina Nobel Children’s Foundation
Beyond The Blue commends the exceptional work of the Christina Nobel Children’s Foundation.
The Christina Nobel Children’s Foundation through their operations in Mongolia, work with street kids and children from poor families, to offer support and assistance in escaping the cycle of poverty. The invaluable work the Foundation carries out, helps provide opportunities to the children of this amazing country.
Some of the Street Kids of Ulaan Baatar are forced to live in the city’s sewer system, sleeping on top of the hot water pipes to stay warm and to stay alive. Temperature in the city regularly drops below -35C in the winter months and this is the only way they can survive. For more information we urge you to visit The Christina Nobel Children’s Foundation web site at www.CNCF.org
Please visit our website at www.btbl.co.uk
Title – Rachel Stephens
Date – June 2006
Artistes like Rachel Stevens can be a huge draw to any event and regularly get the big turnouts at venues, events and festivals. Where ever crowds flock they also present challenges to those organising the event and the Event Security working to control them and provide a safe and secure environment for people to enjoy themselves in.
Beyond The Blue is well placed with experienced staff being able to plan the crowd dynamics of such events in advance and put these plans into action for any number of potential scenarios that may occur during an event. Our Event Security staff are all well trained and very experienced. Briefings for every event are held prior to opening and we achieve low impact security where ever possible.
Please visit our website at www.btbl.co.uk
Image – Ian Stephen
Title – Rachel Stevens – Pit Management
Date – June 2006
Protecting Artistes like Rachel Stevens on stage plays a vital a role at any event, as does protecting them in the back stage areas and on arrival / departure. Peter Mayhew (Managing Director of Beyond The Blue) often takes on these roles in a very hands-on manner, directly managing the teams in these high risk areas.
In the Pit area, the focus has to be maintained on protecting the Artiste whilst they are on stage from any potential stage invasion as well as the health and safety of those members of the public directly at the front of the crowd. With an excellent support team and event supervisors, our Event Managers are able to delegate other vital duties, while they deal with the most high profile situations. For our clients, equal importance is placed on the customers having a good time in a safe environment and the client’s reputation amongst artistes and agents.
Please visit our website at www.btbl.co.uk
Image – Ian Stephen
