Title – Event Crowd
Date – June 2006
Customer satisfaction should always be the first priority and any event. When large crowds are involved much of the focus has to be directed at keeping those within the crowd safe and comfortable.
Crowd safety is a science and managing crowds is vitally important in any event. This management starts at the planning stage and information such as numbers expected and official capacities give you the basis for this planning process. Once these numbers are known experienced event managers and event security managers from Beyond The Blue can help you design your venue so that the right crowd management structures are put into place to ensure that there is a good flow of people and that their movement where appropriate is not impeded. Where we can predict crowd build up or bottlenecks, we examine the structure and systems most appropriate to resolve these problems, such as directional barriers, crowd barriers or pit barriers, as well as a human element of trained and well briefed staff.
What many see as dull health and safety regulations we see as fundamentals. We understand that not only are these measures vitally important for the safety of those customers under our duty of care; but if these measure are correctly implemented they can have an extremely positive impact on the levels of customer satisfaction and lead to less instances of public order problems occurring as a result of frustration.
Feeling safe is one of the much undervalued aspects of customer satisfaction and nowhere is this more obvious then within a big crowd. Beyond The Blue can help through Event Management services or Consultancy Projects. We also provide training of staff through out In-House Security Induction courses (IHSI) and Conflict Management & Resolution courses (CMR).
Please visit our website at www.btbl.co.uk
Image – Ian Stephen
Date – June 2006
Customer satisfaction should always be the first priority and any event. When large crowds are involved much of the focus has to be directed at keeping those within the crowd safe and comfortable.
Crowd safety is a science and managing crowds is vitally important in any event. This management starts at the planning stage and information such as numbers expected and official capacities give you the basis for this planning process. Once these numbers are known experienced event managers and event security managers from Beyond The Blue can help you design your venue so that the right crowd management structures are put into place to ensure that there is a good flow of people and that their movement where appropriate is not impeded. Where we can predict crowd build up or bottlenecks, we examine the structure and systems most appropriate to resolve these problems, such as directional barriers, crowd barriers or pit barriers, as well as a human element of trained and well briefed staff.
What many see as dull health and safety regulations we see as fundamentals. We understand that not only are these measures vitally important for the safety of those customers under our duty of care; but if these measure are correctly implemented they can have an extremely positive impact on the levels of customer satisfaction and lead to less instances of public order problems occurring as a result of frustration.
Feeling safe is one of the much undervalued aspects of customer satisfaction and nowhere is this more obvious then within a big crowd. Beyond The Blue can help through Event Management services or Consultancy Projects. We also provide training of staff through out In-House Security Induction courses (IHSI) and Conflict Management & Resolution courses (CMR).
Please visit our website at www.btbl.co.uk
Image – Ian Stephen
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