Title – Consultancy meeting
Date – November 2006
Working with individuals on different section of your business allows us to gather appropriate information, meeting the client’s demands and objectives.
Consultancy Projects on many different subjects from Licensed Retail Sector to the Security Industry and Event Management can help or clients develop, review or revamp their business.
Beyond The Blue believes in helps businesses to develop and grow, to provide excellent customer service while expanding income. Working with staff at all levels, allows us to achieve the goals set by the management, shareholders or stakeholders.
Meeting key individuals, we research all the information we require, this can take the form of simple meetings, or our consultancy team actively observing systems and staff in the workplace. Once our recommendations are formulated they can be refined using focus groups and key individuals to ensure that not only will they help provide a positive step forward for your business or organisation, but they will also be successful as your staff will have had an important role in helping to develop the recommendations.
Consultancy projects can take many different forms and specialise in one particular area of your business or organisation or be overarching and cover all your operations.
Please visit our website at www.btbl.co.uk
Image – Peter Mayhew
Title – Consultancy briefing
Date – November 2006
Consultancy briefings are held following projects to ensure that the client understand the reasons behind the recommendations and advice that we have made. We don’t believe that a project is complete with a simple report.
Just as we expect consultancy projects to involve your staff at all levels, from a senior management all the way to the front-line staff, we also present the conclusions of the project to all levels of staff. This involvement from start to finish means that there is ownership at every level and at each stage.
We do not believe in prescriptive recommendations and advice, we don’t have standard reports that we pass on to clients at the end of a project. Each one is different to the next and we look at the existing structures in your business, your systems and business plans; we reinforce those that are positive and successful and we review recommend changes to those that are underperforming. We research opinion from your own staff and that of your customers; this allows us to make realistic and responsible recommendations. This approach makes implementation of recommendations, work from the top down and the bottom up; this results in the implementation phase being smooth and without the need for a dictatorial approach.
Beyond The Blue can help your organisation with Consultancy Projects in many areas. We specialise in the Licensed Retail Sector, Security Industry and Event Management and can refocus your business, revamp it, prepare you for starting a new business or expanding an existing one.
Please visit our website at www.btbl.co.uk
Image – Peter Mayhew
Title – Wrist grip
Date – October 2006
The wrist grip is often one of the first signs that a situation or argument is changing from a verbal stage to a more physical one. It is at this stage that often even the slightest wrong move or wrong word can dramatically escalate matters.
The natural reaction to an aggressive party grabbing your wrist is to wrestle it free, but unfortunately this demonstration of force more often then not leads to further force being used by the agressor. This struggle can lead on to further aggression before you even realise what is happening.
At Beyond The Blue we teach techniques that help you to remove yourself from this grip without struggling and often almost without the person who grabbed you even knowing. The calm nature of this and our other ‘low-impact’ disengagement techniques, means that you don’t trigger the natural responses in an aggressor that can escalate a situation. This approach gives you the space and time to practice the non physical techniques and communication skills we teach you in our Conflict Management and Resolution course (CMR).
Please visit our website at www.btbl.co.uk
Image – Peter Mayhew
Title – Personal safety training
Date – October 2006
Effective learning is possible through the use of simple rules and at Beyond The Blue we follow these strictly. Our aim when running a training course is effective learning and positive outcomes for those attending.
Our first rule is group sizes; we adhere to strict guidelines that we have set out, to ensure that groups are not too large and that the dilution of learning does not occur as a result. Where clients demand that numbers be at the top end of our limits, we often send in more then one instructor to run the course. This ensures that where required, scenario based learning and group work can still be undertaken with sufficient supervision provided.
This approach also allows us, to have greater control over the practice and perfection of physical intervention and personal safety techniques.
These strict guidelines are applied to all our training courses; the portfolio of BIIAB Licensed Retail Sector courses; National Certificate for Door Supervisors (NCDS); Conflict Management & Resolution (CMR); In-House Security Induction (IHSI); and Fire Safety (FS).
Please visit our website at www.btbl.co.uk
Image – Peter Mayhew
Title – Active participation
Date – October 2006
At Beyond The Blue we like to invite those attending our courses to participate fully in the training they are being given. We encourage candidates to provide us with their experiences in order to consider ways to resolve situations that they may have come across in the past, in a more constructive manner.
Sometimes the process of involving individuals is not one that is welcomed at first by the candidates themselves. The natural reaction people have when a group is asked for a volunteer, is to shrink into their chair. But candidates soon learn that our courses rely on them playing a full part in process, for them to gain the maximum benefit from the time we have with them. After the initial shyness we often find that we have too many volunteers, but we always try and ensure that everyone gets a chance.
By demonstrating techniques and providing facilities for the group to break down into smaller groups and workshop certain subject matter, everyone feels part of the session and start to enjoy the process of learning. This approach is taken in all our courses and candidates benefit from the involvement they have. Courses we run include; portfolio of BIIAB Licensed Retail Sector courses; Conflict Management & Resolution (CMR), In-House Security Induction (IHSI), National Certificate for Door Supervisors (NCDS), and Fire Safety (FS)
Please visit our website at www.btbl.co.uk
Image – Peter Mayhew
Title – Conflict Management & Resolution training
Date – October 2006
Scenario based learning allows those attending to gain a more realistic visualisation of the type of situations they may encounter and how they might approach and resolve those they face.
In this example taken form our Conflict Management and Resolution course (CMR), one of our instructors along with a small group of minibus drivers who operate primarily at night time (driving revellers to and from venues), examine a ‘common’ situation where they discover and individual collapsed / asleep in the back of their vehicle.
The situation seems innocent enough and is one that they encounter in their day to day (night to night) role as a driver. It is one that they have all had to deal with. As with most situations, the straightforward approach works on most occasions. We examine the signs and signals that can tell when it might be advisable to approach with more caution and how to act in a manner where the drivers own personal safety is maintained and risk reduced.
This example of how Conflict Management and Resolution training can be applied to various different sectors, indicates the versatility of both the course itself and the trainers presenting it. We currently do not have trainer who come from bus driving background, but thorough a training needs analysis we present the course with relevance to those candidates attending. At Beyond The Blue we go the extra mile, we took the time in this case to spend a night in the bus with the driver to get a first hand look at what problems they faced, this made our preparation for the course as complete as it could be.
We pride ourselves on our professionalism and we reflect this to candidates attending our courses. This allows them to understand how acting professionally can solve many of the problems and dangers they may encounter in the course of their employment.
Please visit our website at www.btbl.co.uk
Image – Peter Mayhew
Title – Induction Training
Date – October 2006
During the process of preparing for In-House Security Induction course (IHSI) we always explore the possibility of using experienced individuals from within your own staff body if. By approaching staff on a supervisory / management level or with specific skills or knowledge and finding sessions that will be appropriate to their knowledge base, we provide staff with some ownership of the training provided and help them gain vital new skills and experience.
In order to ensure that the quality of the training provided by in-house trainers meets the high standards of Beyond The Blue, we provide comprehensive guidance notes and briefings to those chosen to present these sessions. We then ensure that experienced Beyond The Blue Instructors are on hand to provide support and answer question that may require their additional experience.
This approach is not always suitable to all our clients, but the empowerment that this approach can provide to some of your employees is an additional benefits to the core of the training we provide.
At Beyond The Blue we approach every new client differently to ensure we meet their specific needs.
Please visit our website at www.btbl.co.uk
Image – Peter Mayhew
